We’re here to make your experience smooth, transparent, and reliable. Whether you're placing your first order or managing bulk deliveries, we understand that questions come up—and we’re ready with answers. From sourcing and packaging to payment and delivery, our team is committed to clarity and customer care.
If you don’t see your question listed below, feel free to reach out directly via WhatsApp, phone, or email. We respond promptly in both English and Swahili, and we’re happy to guide you through product selection, pricing, or custom requests. At SAMAKI AFRICA, your trust is our priority—and every question deserves a clear answer.
We source our fish directly from the Indian Ocean and Lake Victoria, working closely with trusted local fishermen and cooperatives. This allows us to maintain full control over freshness, quality, and sustainability. Every catch is inspected, cleaned, and packed under strict hygiene standards before entering our cold-chain system. Whether it’s fresh Tilapia, Nile Perch, or Tuna, our sourcing process guarantees premium seafood that meets both local and export-grade expectations.
Our commitment to traceability means customers can know exactly where their fish comes from. We believe in supporting local communities while delivering consistent quality to restaurants, retailers, and households. By combining traditional fishing methods with modern logistics, SAMAKI AFRICA ensures that every product reflects our values: freshness, transparency, and trust. Our sourcing model is built not just for profit—but for long-term partnerships and food security across Tanzania.
Yes, we deliver across Tanzania using a reliable cold-chain logistics network. Whether you're in Arusha, Dodoma, Mwanza, or Mbeya, we ensure your order arrives fresh and safely packaged. Our delivery system includes temperature-controlled vehicles, real-time tracking, and flexible scheduling to suit your business or household needs. We also offer express delivery options for bulk orders and urgent requests.
Our team coordinates closely with transport partners to minimize delays and maintain product integrity. Every shipment is confirmed with digital receipts and delivery updates via WhatsApp or SMS. We understand that timely delivery is critical for restaurants, hotels, and retailers, so we’ve built a system that’s fast, transparent, and dependable. With SAMAKI AFRICA, your seafood arrives on time—every time.
Ordering via WhatsApp is fast, simple, and fully supported by our team. Customers can browse our product catalog, place orders, and receive automated payment confirmations—all within the app. We’ve integrated a smart reporting system that updates you on delivery status and estimated arrival time. Whether you're ordering fresh fish, smoked fillets, or bulk packaging, our WhatsApp service ensures smooth communication in both English and Swahili. It’s designed for convenience, especially for busy restaurants, retailers, and households across Tanzania.
Our WhatsApp line is active daily, and our team responds promptly to inquiries, special requests, and bulk orders. You can also receive promotional updates, seasonal offers, and new product alerts directly through the app. We prioritize transparency and customer satisfaction, so every order is confirmed with a digital receipt and delivery tracking. If you ever need help, our support team is just one message away. With WhatsApp, SAMAKI AFRICA brings the fish market to your fingertips—fresh, fast, and reliable.
Yes, we offer a wide range of smoked fish including Tilapia, Nile Perch, Catfish, Blue Fish, and Tuna. Our smoking process uses traditional techniques enhanced by modern hygiene standards, resulting in rich flavor and long shelf life. Whether you need vacuum-sealed packs for retail or bulk crates for resale, we tailor the packaging to suit your business needs. We also offer custom labeling for brand visibility and export readiness.
Our packaging options include eco-friendly materials and tamper-proof seals to ensure safety and freshness. We work with restaurants, supermarkets, and distributors to create packaging that reflects quality and professionalism. Whether you're launching a new product line or expanding your seafood offerings, SAMAKI AFRICA provides flexible solutions that elevate your brand. Smoked fish isn’t just a product—it’s a story of tradition, taste, and trust.
We accept multiple payment options to make your ordering process smooth and secure. Customers can pay via mobile money platforms like M-Pesa, Tigo Pesa, and Airtel Money, as well as direct bank transfers. For business clients, we also support invoicing with flexible payment terms upon request. Every transaction is confirmed with a digital receipt, and our WhatsApp system automatically updates you once payment is received. This ensures transparency and builds trust with both new and returning customers.
Our payment system is designed to accommodate individuals, restaurants, and wholesale buyers across Tanzania. Whether you're placing a one-time order or setting up recurring deliveries, we make it easy to manage your payments and track your spending. We also offer support for international payments for export clients, with clear documentation and compliance. At SAMAKI AFRICA, we believe that secure, flexible payment options are key to building long-term relationships with our customers.
We maintain strict cold-chain protocols from the moment fish is harvested to the point of delivery. Our products are stored in temperature-controlled containers and transported using insulated vehicles to preserve freshness and prevent spoilage. Each batch is packed with ice or gel packs depending on distance and delivery time, ensuring that the fish arrives in optimal condition. We also conduct regular quality checks and monitor temperature logs throughout the journey.
Yes, we provide competitive wholesale pricing for bulk orders tailored to restaurants, hotels, supermarkets, and distributors. Our pricing structure is flexible based on volume, frequency, and product type—whether you're ordering fresh fish, smoked fillets, or specialty cuts. We also offer custom packaging and labeling for resale, making it easy to integrate our products into your supply chain. Bulk clients benefit from priority delivery slots and dedicated account support to streamline repeat orders and logistics.
Yes, we offer custom cuts and preparation styles to meet your exact needs. Whether you require fillets, steaks, butterfly cuts, or whole fish cleaned and gutted, our team is trained to deliver consistent results. This service is especially popular with restaurants, caterers, and retailers who need ready-to-cook portions or display-ready packaging. We also accommodate special requests like skin-on, boneless, or portioned packs for meal prep and resale.
To request a specific cut, simply mention it when placing your order via WhatsApp or phone call. Our team will confirm availability and provide a sample photo if needed. We take pride in precision and hygiene, using sanitized tools and cold-room facilities to maintain quality. Custom preparation helps reduce waste, save time, and improve presentation—whether you're serving customers or stocking shelves. At SAMAKI AFRICA, we tailor every order to your kitchen, your brand, and your standards.
We offer a diverse selection of both fresh and smoked fish sourced from the Indian Ocean and Lake Victoria. Our fresh range includes Tilapia (Sato), Nile Perch (Sangara), Catfish, Tuna (Jodari), King Fish (Nguru), Changu, Vibua, Migebuka, Prawns, Ngisi, Kolekole, Red Snapper, Tasi, Octopus, Songoro, Chewa, Lobster, Crab, Gayogayo, Msusa and Blue Fish—available whole or in custom cuts. For smoked products, we use traditional methods enhanced by modern hygiene standards to deliver rich flavor and long shelf life. Each product is carefully selected, cleaned, and packed to meet the needs of households, restaurants, and retailers across Tanzania.
Our catalog is updated regularly to reflect seasonal availability and customer demand. We also accommodate special requests for rare species or export-grade selections. Whether you're stocking a supermarket, preparing a menu, or buying for home use, SAMAKI AFRICA ensures quality, consistency, and freshness in every order. Product details, pricing, and packaging options are available via WhatsApp or email, and our team is ready to guide you through the selection process.
Once you place an order via WhatsApp, phone, or email, you’ll receive an instant confirmation message with a summary of your items, total cost, and expected delivery time. Our system also generates a digital receipt and payment reference, which is sent directly to your preferred contact method. This ensures transparency and helps you track your order from dispatch to delivery. For repeat clients, we offer saved order templates to speed up the process and reduce errors.